Important information

General information

Peter Pan Bus Lines does not check bags over its routes. There is no liability for unchecked baggage and personnel belongings.

Passengers are expected to keep their personnel belongings, especially valuables such as cell phones, tablets, laptops and medications in their possession at all times. The Carrier is not liable for any lost, stolen or damaged personnel belongings. All baggage must be claimed promptly upon arrival.

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage.


Tag your bag

Please be sure that all your bags have an identification tag on them containing your name, a contact phone number and your itinerary. Baggage tags are available at many ticket counters.

Placing an identifier on your bag (a bright red scarf, a striped baggage strap etc…) is a simple way to help you identify your bag.

When retrieving your bag at your destination, please use care to make sure you retrieve the correct bag.


Baggage safety

Please do not leave your bag unattended at any time when in the terminal or gate area – unattended baggage/items may be confiscated by security for safety purposes.

For safety purposes there are no locker or baggage storage facilities in terminals.

Please refrain from placing your baggage under the bus baggage compartment without a company staff member present.

Please do not offer cash or any monetary gift to an employee for assistance with baggage. Any fee payment for excess baggage or oversized baggage would be made directly at the ticket counter or to an authorized employee at the gate area (in some terminals). Please report to us any individual who requested money for baggage assistance and was not able to display a company employee ID.


Transferring bags

Passengers are responsible for transferring their own bag(s) from one coach to another when making a transfer.

Only checked in baggage on routes transferring to Greyhound Bus Lines, or other carriers, for long distance travel, may be transferred by staff or contractors of those connecting carriers.

Baggage assistance is available upon request to drivers and terminal staff. Baggage assistance is offered from coach to coach during a transfer or from a ticketing counter to the gate (where staff is available).

Special handling ID tags are available for customers from most ticketing counters that need assistance with their baggage. Customers may also contact our Information & Customer Care Center to arrange assistance with their baggage during their trip.

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