Baggage liability

General information

Carriers will not accept any liability for unchecked baggage - Peter Pan does not check baggage.

Passengers are expected to keep their personnel belongings, especially valuables such as cell phones, tablets, laptops in their possession at all times. The Carrier is not liable for any lost, stolen or damaged personnel belongings. All baggage must be claimed promptly upon arrival.

No carrier will accept responsibility for damage, breakage, deterioration, delay, and/or loss of any prohibited article or any article not specifically defined as acceptable in baggage service or for damage, breakage, deterioration, delay, and/or loss caused by such unauthorized articles to other baggage belonging to the same passenger.

Customers traveling outside of the Northeast or Washington DC areas or in checking baggage for transportation over the lines of other carriers, the issuing carrier does not assume responsibility for the transportation over the lines of other carriers, except as responsibility may be imposed by law or agreements between carriers with respect to baggage.



Carriers will not be responsible for the loss of or damage to baggage in excess of the value allowances of $250.00 on any checked adult fare single piece of baggage or $125.00 on any checked child fare single piece of baggage, regardless of the number of pieces of baggage. In no event will the liability exceed the actual value of the baggage at the place and time of checking.

Except as responsibility may be imposed by law, carriers will not be liable for the delivery of baggage under instructions of the passenger, baggage owner, or representative to a non-agency destination or at an agency point that does not accept incoming baggage, after such property has been left at such station or non-agency destination.

Carriers will not deliver lost or delayed baggage to any address located outside of the continental United States. It is the responsibility of the passenger to make arrangements for any such lost or delayed baggage to be shipped to destinations outside the continental United States. The continental United States does not include Alaska or Hawaii.



Baggage must be properly identified including name and address. Baggage claims must be supported by claim check, identification, ticket receipt and excess value declaration (if any). Claim check must be surrendered in order to obtain baggage. Ask an agent for value limitations on intrastate baggage. Carrier may open and inspect baggage.

Concealed and/or exterior loss or damage will be reported in writing within seven (7) days after delivery of baggage and carrier will be given the opportunity of making an inspection of the baggage. A claim involving concealed and/or exterior loss or damage must be filed within seven (7) days after delivery of the baggage.

If investigation of a claim develops that one or more other carriers have been presented with a similar claim on the same baggage, the carrier, investigating such claim, will communicate with each such other carrier, and prior to any agreement entered into between or among them as to the proper disposition of such claim or claims, will notify all claimants of the receipt of conflicting or overlapping claims and will require further substantiation, on the part of each claimant, of his right with respect to such claim.

Ask a customer service agent for a claim check if your mobility aid is stowed in the baggage compartment. If an item placed in the baggage compartment is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased. Claims for damaged mobility aids must be filed within seven (7) days of completing your trip.

More information on baggage claims is available here.

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