Your rights as a customer

Upon request to Peter Pan personnel or its contractors, assistance will be provided to you for reasonable requests. Peter Pan is committed to protecting your rights. If you would like to speak to someone about your needs or rights as a Peter Pan customer, please call us promptly at 1-800-343-9999 or contact our ADA Compliance - Corporate Office at 1-800-237-8747.

If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement to:

Peter Pan Bus Lines
ADA Compliance Office
1776 Main Street
Springfield, MA 01102

Please include with your correspondence:

• A copy of your ticket receipt showing your travel itinerary
• A detailed description of the incident
• The names(s) and/or description(s) of any Peter Pan personnel or contractors you believe did not provide you appropriate assistance.

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