Assistance during your travels

Our goal is to make your travel on Peter Pan a safe, pleasant and convenient experience. Our drivers, dispatchers and customer care personnel are available to meet the needs of customers with disabilities.

We provide assistance with boarding and de-boarding buses, luggage, transfers, and storage and retrieval of mobility devices on our coaches. This service is provided during transfers and at points of origin and destination. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service animal.

In accordance with federal regulations and in keeping with the company's desire to foster positive relations with our customers, we do not require proof of disability.

Assistance is available to customers with disabilities when they travel within the Peter Pan system.

Here are simple steps that will help us better serve you:

• When at the terminal, inform our employees and contractors of your needs

• You may also contact our Customer Care Center at 1-800-343-9999 prior to your departure and provide us information about your specific travel needs and intended schedule. We will use the information about your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure and your final destination.


Assistance in Boarding:
Drivers, company representatives or contractors can assist you with boarding and de-boarding the coach at the point of origin and destination.


Priority seating:
While tickets are sold as reservations, boarding* and seating on the coaches is conducted on a first-come, first-serve basis (*select routes board by boarding numbers).

Priority seating is not guaranteed. Customers should plan on arriving in advance to secure their place in the boarding line if they wish to sit in a specific seat on the coach.

Priority seating is available for the elderly and customers with disabilities upon request. However, you may sit where your needs are best accommodated. The front bus seats located in the first row directly behind and across from the driver and the wheelchair secured seating area are designated as priority seating. If these seats are occupied, the driver, other Peter Pan personnel and/or contractor may ask the seated customer to move. If the person occupying the seat refuses, he or she cannot be forced to move. You may sit in the next available seat and move to the designated seats as they become available.


Traveling Alone or With a Personal Care Attendant (PCA):
You may travel alone on Peter Pan if you can travel independently and do not require assistance of a personal nature, which Peter Pan personnel and its contractors are not required to provide. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.


Assistance at intermediate points en route:
When the bus is at a scheduled stop, you may request that our personnel and/or contractor assist you with any reasonable request. Please notify Peter Pan of your need for assistance at each location. Even if you contacted our Customer Care Center previously to make assistance arrangements, please make Peter Pan aware of your need for assistance throughout your entire trip.


Oxygen / Respirators:
Portable oxygen and respirators may accompany you on the bus. A maximum of four (4) canisters may travel with the customer - two (2) on board two (2) in the baggage compartment. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length.

Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route.


Traveling With Medication:
All medications should be brought with you on the coach as part of your carry-on baggage.

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