Contacting Customer Care

Customer assistance is available by contacting our Information & Customer Care Center, visiting our self-service Help Center or by speaking with a Peter Pan employee in our terminals.


Visit our online self-service Help Center any time for assistance with:
• Find answers to travel, ticket and baggage questions
Report concerns about our service
• Access current travel announcements and advisories
• Subscribe to forums and “Like” posts


Our Information & Customer Care Center is available by calling 1-800-343-9999:

  • Monday - Thursday: 8:00am - 6:00pm
  • Friday: 8:00am - 7:00pm
  • Saturday: 9:00am - 1:00pm
  • Sunday: 9:00am - 7:00pm

Sorry, ticket orders are not available for purchase by phone through our Information & Customer Care Center.

Our corporate mailing address is:
Peter Pan Bus Lines
Customer Care Center
1776 Main Street
Springfield, MA 01102


También ofrecemos información y asistencia para todos nuestros clientes hispanoparlantes a través de nuestro Centro de Servicio al Cliente al 1-800-343-9999.

  • Lunes - Jueves: 8:00am - 6:00pm
  • Viernes: 8:00am - 7:00pm
  • Sábado: 9:00am - 1:00pm
  • Domingo: 9:00am - 7:00pm


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