Contacting Customer Care

Customer assistance is available by contacting our Information & Customer Care Center, visiting our self-service Help Center or by speaking with a Peter Pan employee in our terminals.



Our Information & Customer Care Center is available by calling 1-800-343-9999.

  • Monday - Thursday: 8:00am - 6:00pm
  • Friday: 8:00am - 7:00pm
  • Saturday: 8:00am - 5:00pm
  • Sunday: 9:00am - 7:00pm

Holiday hours may vary. 

Times listed are EST.


Our corporate mailing address is:
Peter Pan Bus Lines 

Union Station - Suite 300

1 Peter Pan Way

Springfield, MA 01103


También ofrecemos información y asistencia para todos nuestros clientes hispanoparlantes a través de nuestro Centro de Servicio al Cliente al 1-800-343-9999.

  • Lunes - Jueves: 8:00am - 6:00pm
  • Viernes: 8:00am - 7:00pm
  • Sábado: 8:00am - 5:00pm
  • Domingo: 9:00am - 7:00pm



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