If you are unable to travel on your intended itinerary we suggest changing your ticket for another travel date/time, as all of our tickets are non-refundable. You can have your reservation changed up to 2 hours prior to your original departure. A flat ticket exchange fee of $7.50/$12.50 (per ticket, based on the ticket price) and the difference in cost of your new ticket. You can solely change your ticket at the nearest Peter Pan Agency or over the phone with one of our Customer Service Representatives at 1-800-343-9999. I appreciate you taking the time to write and thank you for choosing Peter Pan!