We are sorry to learn you were unable to travel in the way you or the company may have originally intended. You will need to file a formal claim on our website being as detailed as possible in regards to the the inconvenience you endured as well as the outcome of the experience. you may file a claim using the following link: https://peterpanbus.com/request/ Should you need assistance with this after submitting your claim, please give our information specialist a call at 1(800)343-9999. Thank you for considering Peter Pan!