We are sorry to learn you are experiencing a problem with navigating through our website in submitting your claim. Kindly note that you can leave a detailed explanation as to what the problem is with me, and I can assist in creating your claim for you to review with customer service. Or you can request the assistance of a live agent by contacting our Customer service agents at 1(800)343-9999. We look forward to assisting you, and thank you for choosing Peter Pan!