Traveling with Service Animals
At Peter Pan, customers with disabilities accompanied by a service animal are welcome, at no additional charge.
Pets are not permitted to be transported on Peter Pan Bus Lines. The only exception is for customers traveling directly to Boston Logan Airport. Please read more information here.
A service animal means any dog that is individually trained to do work or perform tasks for the benefit of the individual with a disability will be permitted to travel at no additional charge. The service animal must be under the control of the owner at all times and must not pose a direct threat to the health or safety of others
The service animal must ride in the bus within the customer’s space. The service animal may not travel in the aisle or occupy a seat.
Other Support or Therapy Animals
While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA. These support animals provide companionship, relieve loneliness, and sometimes help with depression, anxiety, and certain phobias, but do not have special training to perform tasks that assist people with disabilities. Even though some states have laws defining therapy animals, these animals are not limited to working with people with disabilities and therefore are not covered by federal laws protecting the use of service animals. Therapy animals provide people with therapeutic contact, usually in a clinical setting, to improve their physical, social, emotional, and/or cognitive functioning.
Peter Pan reserves the right to refuse passage to any service animal that poses a direct threat to the health and safety of other customers, Peter Pan personnel or contractors.