Changing Your Ticket Itinerary

We exchange tickets  in person at ticket counters or by contacting Customer Care (during business hours) at 1-800-343-9999.

The travel date, time, and customer name are able to exchanged.

Origin and destination cannot be changed.

A ticket exchange fee of $5/$10 plus the cost difference of your new ticket will be applied.

For tickets where the original fare is $10.00 and under, the exchange fee is $5. For tickets where the original fare is over $10.00, the exchange fee is $10. A transaction cost of $4.00 per ticket, will also apply.

The ticket exchange must take place at least two (2) hours before the departure time (and date) specified on the ticket.

Tickets not exchanged two (2) hours before departure are not eligible for re-issue – a new ticket for the newly intended travel date/time should be purchased. The original ticket will remain non-refundable.

Applicable holiday blackout restrictions may apply.

Commuter tickets cannot be exchanged or extended.

Good news! You can now change your ticket on your phone with our Peter Pan Bus App!
Simply download our app at
Once you've got the app - select "Sign in or lookup your ticket" - you'll be able to access your ticket by clicking CONTINUE AS GUEST and entering your confirmation number and the last name of the ticket purchaser. Once you have entered the information you will see the "RESCHEDULE" option on each of the trips associated with your order. You will be able to change your trip right on your phone!
Please be aware - tickets must be changed prior to departure time; Origin & Destination are not able to be changed. The difference in cost of the ticket and our standard reissue fee will apply! Learn more here: