Peter Pan Bus Lines does not check bags over its routes. There is no liability towards Peter Pan for unchecked baggage and personal belongings.
Customers should keep their personal belongings, especially valuables such as cell phones, tablets, laptops and medications in their possession at all times. Peter Pan Bus is not liable for any lost, stolen or damaged personal belongings. All baggage must be claimed promptly upon arrival.
In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as suitable baggage.
Tag Your Bag
All bags should have an identification tag on them containing your name, a contact phone number and your itinerary. Placing an identifier on your bag (a bright red scarf, a striped baggage strap etc…) is a simple way to help you identify your bag.
When retrieving your bag at your destination, please use care to make sure you retrieve the correct bag.
Please do not leave your bag unattended at any time when in the terminal or gate area – unattended baggage/items may be confiscated by security for safety purposes.
For safety purposes there are no locker or baggage storage facilities in terminals.
Please refrain from placing your baggage under the bus baggage compartment without a company staff member present.
Do not offer cash or any monetary gift to an employee for assistance with baggage. Any fee payment for excess baggage or oversized baggage would be made directly at the ticket counter or to an authorized employee at the gate area (in some terminals). Please report to us any individual who requested money for baggage assistance and was not able to display a company employee ID.
Customers are responsible for transferring their own bag(s) from one coach to during a transfer.
Baggage assistance is available upon request to drivers and terminal staff. Baggage assistance is offered from coach to coach during a transfer or from a ticketing counter to the gate (where staff is available). Special handling ID tags may be available at ticketing counters for customers who require assistance with their baggage.
All bags are subject to search including at terminals and on buses.